Customer Support
24/7 multilingual customer support including call centers, help desks, and AI-powered chatbots. We handle the volume so your customers feel looked after and your team stays focused.
Support channels we run
Call center
Voice support in multiple languages, with trained agents and clear escalation paths.
Help desk
Ticket-based support with SLA tracking, so nothing falls through the cracks.
Email & chat
Asynchronous support for customers who prefer to write rather than call.
AI chatbots
Automated first-line support that handles common queries and routes the rest to humans.
Social support
Response handling across platforms where your customers are already asking questions.
What you get
How we launch your support
Audit your current support
We analyze your inbox, tickets and call logs to find the twenty questions driving most of your volume.
Design the tier system
Self-serve answers, AI chatbot triage, and trained human agents for what actually needs a person.
Train & document
We write playbooks for your products and escalation paths, then train agents on real conversations - not demos.
Launch & report
We go live in phases, track CSAT and response times weekly, and tune the setup based on the numbers.
Frequently asked questions
What does outsourced customer support cost in India?+
Pricing depends on channels, volume and hours - a typical starting engagement with email and chat coverage is far cheaper than a full-time in-house hire, and scales with your ticket volume. We quote a fixed monthly rate after a free audit of your current support load.
Can you support our customers in multiple languages?+
Yes. Our Bengaluru team supports customers in English and Hindi as standard, with additional Indian and international languages available depending on your market. AI chatbot triage handles common queries in all supported languages around the clock.
Do you replace our support tools or work with them?+
We work with what you have - Gmail, help desks like Zendesk or Freshdesk, or nothing at all. If you outgrow your current setup we will recommend and implement a better one as part of the engagement, including migration of existing tickets.
How fast can support go live?+
Most engagements go live within 2-3 weeks: one week to audit and design the tier system, one week to train agents on your products, and a phased launch with weekly reporting from day one.
Overwhelmed by support volume?
Tell us about your current setup and we will show you where automation and extra hands can make the biggest difference.