Consolidating 4 Vendors into 1 for Global Exports

The Challenge

GreenLeaf was juggling 4 separate vendors for web development, customer support, logistics coordination, and business consulting. Communication gaps caused delayed shipments and frustrated clients.

Our Solution

We consolidated all 4 services under Lakshya Groups. Our team integrated their order management system with their logistics provider, set up 24/7 multilingual support, and built a client portal for real-time shipment tracking.

How we did it

1. 1Mapped all four vendor relationships, their SLAs and their blind spots, then sequenced the takeover so no service had a gap in coverage.
2. 2Moved customer support first: a tiered ticketing system with a trained multilingual team cut first response from 4 hours to 20 minutes.
3. 3Integrated the order management system with the logistics provider and added a client portal for real-time shipment tracking.
4. 4Closed the loop with quarterly consultancy reviews that turned support tickets into product and process improvements.

Results

Key takeaways

• Consolidation pays twice: coordination overhead dropped 50% and the company saved ₹12 lakhs a year once four invoices became one.
• Support is a data source: complaints routed through one system exposed the root causes behind most shipment delays.
• A single accountable partner removed the vendor-versus-vendor blame loop entirely - shipment delays fell 70%.